Privacy Policy

Here we describe in detail when and how we process your personal data, for what purposes, on what legal basis, and for how long.

​

When you communicate with us

When you give us your business card or contact us via the website (contact form, comment section, chat, or similar), by email, via phone (call, text message), or social media, we process personal data. Depending on where and how you send us a message, this may include name, contact information, IP address, and other information you choose to send us.

The purpose is to respond to your inquiries, for historical purposes, and to have documentation in case we receive complaints, claims, or legal demands. The legal basis for processing personal data is f), where the legitimate interests are to respond to your inquiries, for historical purposes, and to have documentation in case we receive complaints, claims, or legal demands. We review, archive, and delete inquiries as needed, but not less frequently than every 2-3 years. Accounting material is retained for up to five years, according to the rules in the Accounting Act.

In principle, we do not communicate with patients over email. However, there are instances where we receive inquiries from patients, with descriptions of ailments, and sometimes letters from doctors or from examinations. We try to delete such inquiries as soon as the correspondence is over.

​

When you purchase our products and services

When you purchase products and services from us, we process personal data such as name, contact information, order and payment information, and purchase history.

For patient consultations, we comply with the regulations on patient records in processing your personal data. These data are, in principle, not allowed to be deleted, except in special cases. For purchases of drop-in massage sessions or other products we sell, these will be paid in cash, and no personal data is stored in our database.

The purpose is to deliver products and services to you according to your order/purchase, to maintain a history of sold products and services, and otherwise to manage and follow up the customer relationship with you. The legal basis is b) contract and c) legal obligation under, among others, the Accounting and Taxation Acts. Accounting material is retained for up to five years, according to the rules in the Accounting Act.

​

Marketing in existing customer relationships

When you become a customer with us, we process personal data as mentioned above. If you have an existing customer relationship with us, we may send you marketing emails and SMS, in accordance with the Marketing Act § 15.

The purpose is to provide good customer service. The legal basis is f), where the legitimate interests are to offer you relevant products and services. The legal basis may also be a), where you have given us your consent. You can unsubscribe from marketing emails and SMS at any time. Information on how to unsubscribe is provided in all emails and SMS we send related to marketing. The data is retained as long as the customer relationship exists, until you unsubscribe, or until you object to the processing.

​

When you apply for a job or work with us

When you apply for a job with us, we process personal data such as name, contact information, CV, and other information we need to evaluate your application. The legal basis is b) contract, and possibly Article 9(2) b) and h) if your application contains special categories of personal data. The data is deleted after a person is selected for the job, unless you have consented to us retaining your information longer in case you wish to apply for a job at a later time.

For employees, we process personal data as mentioned above, in addition to information necessary to pay wages and otherwise manage the employment relationship. The legal basis for this is b) contract, c) legal obligations under applicable employment laws, and possibly Article 9(2) b) and h) for special categories of personal data. Employee data is generally deleted when the employment relationship ends, unless special reasons (such as disputes over termination or dismissal) make it necessary to retain them longer. Data related to payroll administration is retained for up to five years, according to the rules in the Accounting Act.

​

When you subscribe to a newsletter

We send newsletters by email with information about new articles, blog posts, discounts, offers, free templates, checklists, and similar. The newsletters sometimes contain information about our products and services. When you subscribe to newsletters, we process personal data such as name, contact information, and IP address.

The purpose is to inform you about relevant news and offers, as well as to provide good customer service to potential and existing customers. The legal basis is a) consent. Subscribing to newsletters is voluntary, and you can withdraw your consent (unsubscribe) at any time by clicking "unsubscribe" at the bottom of one of the emails.

The provider we use to send newsletters has integrated analytics showing that subscribers open and possibly click on links in the newsletters. This functionality is integrated into the system and cannot be disabled. If you do not want your data to be analyzed in this way, you should not become a subscriber. We use the data to analyze the results of the newsletters and tailor content for our subscribers. The legal basis is f), where the legitimate interest is to continuously improve our products and services. The data is retained as long as you subscribe and is deleted at our next GDPR review.

 

When you sign up for an event

When you participate in free events with us, we process personal data such as name and contact information. For paid events, we also collect order and payment information. The purpose is to plan, manage, and carry out the event and provide good customer service. The legal basis is b) contract. The data is retained for up to one year after the event unless otherwise stated in the event agreement. If the event is paid, accounting material is retained for up to five years, according to the rules in the Accounting Act.

​

When you respond to a survey

When you participate in surveys with us, we process personal data such as name, contact information, and your answers to survey questions. The purpose is to get feedback and analyze the results to improve our products and services. The legal basis is a) consent. The data is deleted after the analysis is completed unless otherwise stated in the survey.

 

When you are a supplier or collaborate with us

When you enter into an agreement with us either as a supplier, partner or data processor, we process personal data such as name, contact information and correspondence. The purpose is to be able to enter into an agreement with you and the legal basis is b) agreement. The information is kept for up to five years according to the rules in the Bookkeeping Act . We process personal data related to general correspondence and communication as described above.

​

When you use our website

When you use our website, we process personal data in line with our cookie statement. www.Fit4.no The purpose is to administer our website, promote the company and respond to inquiries from visitors. The legal basis for cookies that store or process information that falls under § 2-7b of the Electronic Communications Act is consent through a preset in your browser, in line with Nkom's recommendations as described here (May 2020).

​